PostNL

Adoption Analysis

Monitor and validate the adoption of the delivered solutions.

Quality Assurance

Proactively plan and actively manage QA activities.

Change Management

Prepare the organization for better adoption of a new solution.

Training Sessions

Introduce operational procedures on time and with enough details.

Logistics, The Hague

PostNL, formerly TNT N.V., is a mail, parcel and e-commerce corporation with operations in the Netherlands, Germany, Italy, Belgium, and the United Kingdom. It provides universal delivery in the Netherlands and is publicly listed at Euronext Amsterdam.

Letters Delivered Daily

1.8 M

Parcels Delivered Daily

1.1 M

Years of History

220

CPQ, Orders & Subscriptions, Orchestration

One of the key deliverables of this engagement was an Adoption analysis to determine potential areas of improvement in the user experience of the Configure, Price, Quote procedures. The analysis included a review of the data model, business rules, and usability in different business scenarios related to parcel delivery and related logistic services. The analysis resulted in recommendations aligned with the strategic roadmap.

Professional Services

Adoption Analysis

Consultant monitors and validates the utilization of delivered solutions. Using metrics and performance indicators, he assesses user engagement and identifies areas for improvement. This iterative process ensures that the organization optimally adopts and benefits from the solutions while addressing challenges and resistance.

Change Management

With a proper change management approach, a consultant strategically prepares an organization for the adoption of a new solution. The consultant plays a key role in emphasizing benefits, aligning with organizational goals, addressing resistance through stakeholder involvement, implementing targeted training programs, and establishing ongoing support mechanisms. This comprehensive approach ensures a seamless and effective integration of new solutions within the organizational framework, with the consultant providing valuable expertise throughout the process.

Quality Assurance

Proactive planning and active management of Quality Assurance (QA) involve strategic efforts to ensure high-quality outcomes. In planning, a consultant defines QA objectives, scope, and resources, addressing potential risks. Actively managing QA includes real-time collaboration, issue resolution, and adapting strategies during development to minimize defects and ensure a smooth project delivery.